FAQ's & Help

Please first check the FAQ's before going to the "Help" page.

FAQ's

The izzipuzzle is our new mini clear plastic puzzle made from Polypropylene (PP)that is harmless for human bodies according to the FDA (Food and Drug Administration). It is the world's first mini clear plastic puzzle!

The izzipuzzle is composed of 150 different tiny puzzle pieces. There is no identical puzzle piece in the izzipuzzle!

As well as being made from a unique material and offering a range of images our izzipuzzle’s come with a clear plastic case which can be used as a display frame for the completed izzipuzzle!

The izzipuzzle is light and mini. It is perfect for jigsawing on the move! The puzzle pieces are each around 8mm (0.315 inches)in both length and width! Creating the perfect compact puzzle for you to transport easily and enjoy in smaller spaces.

Online at our web store www.izzipuzzle.com or on Amazon or eBay. Currently, we are not available in any offline stores.

Conventionally, jigsaw puzzles are made from cardboard or wood. Our izzipuzzles are made from clear plastic, Polypropylene(PP). They are mini clear plastic jigsaw puzzles cut using our proprietary cutting knives. Please click here for more detailed information

Yes! izzipuzzles are made from Polypropylene. The FDA (Food and Drug Administration) have approved our raw material is suitable for plastic food containers, confirming it is harmless to the body.

A small puzzle is easier to carry around and you need less space to enjoy it. As a result, you can enjoy our izzipuzzles on a letter-size notepad.

How to upload your image (Click here) - Please click the “Image Upload” under the “Contact” menu at our website izzipuzzle.com. You can upload your images or designs there. Please make sure that you are the license holder.

Compensation - If your uploaded images or designs are selected for making new izzipuzzles, we will contact you to discuss the details including your compensation.

How to upload your image (Click here) - Please click the “Image Upload” under the “Contact” menu at our website izzipuzzle.com. You can upload your images or designs there. Please make sure that you are the license holder.

Compensation - If your uploaded images or designs are selected for making new izzipuzzles, we will contact you to discuss the details including your compensation.

Please click the “Suggestions” under the “Contact” menu at our website izzipuzzle.com and follow the instructions. You can leave your suggestions or ideas there. The other way is simply sending an email to us at support@izzipuzzle.com.

Of course! You can click the “Custom Puzzle Inquiry” under the “Contact” menu at our website izzipuzzle.com and request your Custom Puzzle Inquiry there. We will contact you with details.

If you have not received your ordered izzipuzzle within 1 month for orders in the US within two months for orders overseas, please contact us at support@izzipuzzle.com. Please include your name and order number in your email. We will contact you as soon as possible!

If you received a wrong izzipuzzle for your order, please contact us with a photo of your faulty product via email at support@izzipuzzle.com. We will contact you with return instructions and organize a return or exchange. (Important! – We will only issue refund or exchange offer examining the returned item. We will not issue a refund for a used item. You must request the return before opening or breaking the security seal at the outer envelope.    

Please click here for details regarding our return policy.

If you cannot log in, please try to reset your password by clicking ‘Forgot the Password’ in the Log in Page. If this does not work, please contact us at support@izzipuzzle.com.

Please contact us at support@izzipuzzle.com to cancel your order. We accept full order cancellation if the products have not yet been shipped. Under these circumstances, you will receive a full refund.

However, this does not apply if the product has already been shipped out. Likewise, we cannot cancel any orders where the product is in the process of being shipped to the customer.

You can purchase izzipuzzles without directly using your credit cards. You can join PayPal, GPay, Apple Pay, or Amazon Pay without giving out your credit cards’ information. You can purchase our izzipuzzles with PayPal, GPay, Apple Pay, or Amazon Pay in our webstore www.izzipuzzle.com.

If you lose the izzipuzzle’s puzzle piece(s), we cannot replace it/them due to our unique manufacturing processes. The puzzle pieces of every izzipuzzle are different. Please be careful not to lose izzipuzzle piece(s).